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Privacy Policy

Last updated: 2026-09-28

VHire Inc. ("we", "us", or "our") operates the VTuber online booking service "VHire" (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information. This policy is designed to comply with Japan's Act on the Protection of Personal Information (APPI) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Operator Information

Operator: VHire Inc.
Address: 1-2-3 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
Contact: support@vhire.jp

2. Information We Collect

We collect the following information to provide the Service:

  • Account information: email address, password (stored encrypted), phone number (optional), display name
  • Social login data: when you sign in with Google, LINE, or X, the identifier and email address provided by those services
  • Profile information (for VTubers): bio, tags, rate, profile image, sample audio/video
  • Booking and transaction data: booking dates, session details, amounts, transaction history
  • Payment information: processed through our payment provider. We do not store full card numbers
  • Technical information: IP address, browser type, access timestamps, cookies, and analytics data

3. How We Use Your Information

  • To provide, operate, and secure the Service and verify your identity
  • To process and manage bookings and payments
  • To respond to your inquiries
  • To send notifications and important announcements
  • To prevent fraud and ensure security
  • To improve the Service and analyze usage

4. Sharing With Third Parties

We do not share your personal information with third parties without your consent, except as required by law. We use the following third-party services as necessary to operate the Service:

  • Authentication: Google, LINE, X
  • Payment processing: Stripe, Inc. / PayPay Corporation
  • Server hosting: GMO Pepabo, Inc. (Lolipop! Rental Server)

5. Data Security

We implement appropriate security measures to prevent unauthorized access, loss, or disclosure of personal information. Passwords are stored encrypted, and all communication is protected via SSL/TLS.

6. Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information. You can update or delete your data directly from your account settings page, or contact us at the address above.

7. Cookies

We use cookies to improve usability and for analytics. You can disable cookies in your browser settings, though some features may not function properly as a result.

8. Rights of EU Residents (GDPR)

If you reside in the European Economic Area (EEA), you have the right under the GDPR to access, correct, erase, restrict processing of, and port your personal data, as well as to object to processing. To exercise these rights, please contact us at the address above.

9. Minors

If a minor uses the Service, they must do so with the consent of a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the Service.

11. Contact

For questions about this Privacy Policy, please contact us at support@vhire.jp.